TERMS AND CONDITIONS

We are committed to protecting your privacy online. The following Terms and Conditions are applicable to anyone who is interacting with our website and purchasing products listed on our website www.angloasiangrocery.com .

Please read them carefully before purchase. They do not affect your statutory rights. The use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions from the website to the exclusion of any other terms and conditions. If you do not agree to these terms and conditions you should stop using the website immediately.

Angloasiangrocery.com is a website operated by Anglo Asian Cash & Carry Limited. Anglo Asian Cash & Carry Limited is registered in England and Wales under company number 04723709.

No part of this Web Site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

  1. DEFINITIONS AND INTERPRETATION

In this Agreement the following terms shall have the following meanings:

  • Account: means collectively the personal information, payment information and credentials used by users to access paid content and / or any communications system on the website;

  • Carrier: means any third party responsible for transporting purchased goods from our premises to customers;

  • Content: means any text, graphic, image, audio, video, software, data compilation, and any other form of information capable of being stored in a computer that appears on, or forms part of this website;

  • Goods: means any products that Anglo Asian  Cash & Carry Limited advertises and / or makes available for sale through this website;

  • We, Our, Us: These terms are used for Angloasiangroocery.com, Anglo Asian Cash & Carry Limited or our affiliates.

  • Anglo Asian: means Anglo Asian Cash & Carry Limited, 791A Harrow Road, Sudbury Town, Wembley, Middlesex, HA0 2LP.

  • Service: means collectively any online facilities, tools, services or information that Anglo Asian Cash & Carry makes available through the website either now or in the future;

  • Payment Information: means any details required for the purchase of goods from this website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

  • Purchase Information: means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;

  • Premises: means our place(s) of business 

  • System: means any online communications infrastructure that Anglo Asian makes available through the website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

  • User/Users: means any third party that accesses the website and is not employed by Anglo Asian Group and acting in the course of their employment;

  • Website: means the website that you are currently using (www.angloasiangrocery.com)

  1. AGE RESTRICTIONS:

This website is intended for people over the age of 18 year. In case this website is used by people under 18 years, it should be done under adult supervision. Payment Information must be provided by or with the permission of an adult only.

  1. BUSINESS CUSTOMERS:

These Terms and Conditions do not apply to customers buying Goods for business purposes. If you are a Business Customer please email us at info@angloasiangrocery.com

  1. INTERNATIONAL CUSTOMERS:

If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. Angloasiangrocery.com is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your Goods will be free of signs of tampering.

  1. INTELLECTUAL PROPERTY:

  • Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code, and software is the property of angloasiangrocery.com, our affiliates or other relevant third parties.

  • By continuing to use the Web Site you acknowledge that such material is protected by the United Kingdom and International intellectual property and other laws applicable.

  • You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by us.

  1. THIRD PARTY INTELLECTUAL PROPERTY:

  • Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

  • You may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Web Site or unless given express wrote permission to do so by the relevant manufacturer or supplier.

  1. LINKS TO OTHER WEB SITES:

  • This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of angloasiangrocery.com or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

  • The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

  1. LINKS TO THIS WEB SITE:

  • Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.angloasiangrocery.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires our express permission in writing. 

  • To find out more please contact us by email at info@angloasiangrocery.com.

  1. USE OF COMMUNICATIONS FACILITIES:

When using the inquiry form or any other System on the Web Site you should do so in accordance

with the following rules:

  • You must not use obscene or vulgar language;

  • You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

  • You must not submit content that is intended to promote or incite violence;

  • The means by which you identify yourself must not violate these terms of use or any applicable laws;

  • You must not impersonate other people, particularly employees and representatives of angloasiangrocery.com or our affiliates.

  • You must not use our System for unauthorized mass-communication such as “spam” or “junk mail”.

You acknowledge that angloasiangrocery.com reserves the right to monitor any and all communications made to us or using our System.

  1. ACCOUNTS:

In order to purchase Goods on this Web Site and to use the similar facilities, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Web Site. We may not require payment information until you wish to make a purchase. By continuing to use this Web Site you represent and warrant that:

  • all information you submit is accurate and truthful;

  • you have permission to submit Payment Information where permission may be required; and

  • you will keep this information accurate and up-to-date

Your creation of an Account is a further affirmation of your representation and warranty.

It is recommended that you do not share your Account details, particularly your username and password with anyone. Angloasiangrocery.com accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

If you have reason to believe that your Account details have been obtained by another without consent, you should contact us immediately to suspend your Account and cancel any unauthorized purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorized purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, we accepts no liability or responsibility and you should make contact with the carrier detailed in the Purchase Information.

When choosing your username, you are required to adhere to the terms set out above.Any failure to do so could result in the suspension and/or deletion of your Account.

  1. TERMINATION AND CANCELLATION:

  • Either angloasiangrocery.com or you may terminate your Account. If angloasiangrocery.com terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

  • If we terminate your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

  • We reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

  • If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

  • If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

  1. GOODS, PRICING, AND AVAILABILITY:

Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from angloasiangrocery.com correspond to the actual Goods, we are not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to our Returns Policy for incorrect Goods.

  • Where appropriate, you may be required to select the required [size] [model] [colour] [number] [pack] [other features] of the Goods that you are purchasing.

  • Angloasiangrocery.com does not represent or warrant that such Goods will be available. 

  • All pricing information on the Web Site is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated as and when required.

  • In the event that prices are changed during the course of time between an order being placed for Goods and angloasiangrocery.com processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;

  • Prices on the Web Site do include VAT.

  • Images may not match 100% of the goods. Price mark & Offers mentioned in the products’ top cover are not applicable unless it is mentioned on the website. Due to courier expenses, All Price Marks are applicable only for sale at the shop.

Please note: Business days are defined as Monday to Friday 10 am-6 pm. Next-Day delivery options are only possible if we receive your order before 3 pm from Monday to Thursday (excluding some Fruits, Vegetables, and Sweets which are only dispatched on availability). If there is any doubt – feel free to email to info@angloasiangrocery.com 

Majority of the Orders placed before 3 pm BST are dispatched the next day (Monday to Thursday, excluding bank holidays), orders placed after 3 pm BST Thursday are dispatched the following Tuesday subject to Saturday delivery. But maybe delayed due to some extraordinary situations.

If you are unable to receive your parcel please contact us within 5 days from estimated delivery.

Payment Information:

  • The payment can be done with Debit card and Credit card.

  • We do not sell on credit so products will only be delivered after we have received the full payment.

  • The payment is made through our own website and to protect the privacy and security of our customers we do not retain any card details of our customers.

 

  1. RETURNS POLICY:

Angloasiangrocery.com always aims to provide high-quality Goods that are fault free and undamaged. On occasion, goods may need to be returned. Returns are governed by the terms and conditions mentioned under the Returns Section of this website.

  1. PRIVACY:

Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. 

We collect information about you for two reasons: firstly, to process your order and, secondly, to provide you with the best possible service. You specifically authorize us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card and to authorize the transaction. 

Our detailed privacy policy can be found under the Privacy Policy section of this website.

  1. DISCLAIMERS:

  • Angloasiangrocery.com makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

  • No part of this Web Site is intended to constitute advice and the content of this Web site should not be relied upon when making any decisions or taking any action of any kind.

No part of this Web Site is intended to constitute a contractual offer capable of acceptance.

  1. CHANGES TO THE SERVICE AND THESE TERMS AND CONDITIONS:

Angloasiangrocery.com reserves the right to change these terms and conditions from time to time without notice. Any changes will take effect on the day they are posted. If we are notified of any inaccuracies or mistakes in the material provided on the site, we will try to correct it as soon as possible. Such changes posted on the website will be deemed as accepted by your continued use of the website and it constitutes your agreement to be bound by the prevailing terms and conditions. You are requested to read these terms and conditions prior to placing an order. Before you place an order, if you have any questions relating to these terms and conditions please contact us at our Customer Service by email or telephone.

  1. AVAILABILITY OF THE WEB SITE:

The Service is provided as-is and on an as-available basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of the information, compatibility and satisfactory quality.

Angloasiangrocery.com accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

  1. LIMITATION OF LIABILITY:

  • To the maximum extent permitted by law, angloasiangrocery.com accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.
  • Nothing in these Terms and Conditions excludes or restricts angloasiangrocery.com liability for death or personal injury resulting from any negligence or fraud on the part of angloasiangrocery.com.
  • Nothing in these Terms and Conditions excludes or restricts angloasiangrocery.com liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Web Site.
  • Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.
  1. NO WAIVER:

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

  1. PREVIOUS TERMS AND CONDITIONS:

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

  1. NOTICES:

All notices/communications shall be given to us by post to our Premises (see address above) with a copy by email to info@angloasiangrocery.com. Such notice will be deemed received on the day of receipt of the letter in the post only.

  1. LAW AND JURISDICTION:

These terms and conditions and the relationship between you and angloasiangrocery.com shall be governed by and construed in accordance with the Law of England and Wales and angloasiangrocery.com and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

  1. RESPONSE TIMES TO EMAIL QUERIES:

We will attempt to respond to all queries within 1-2 business days.

  1. UNFORESEEN CIRCUMSTANCES:

While every effort is made to meet our customers’ demands, cancellations or variations may be necessary as a result of unforeseen circumstances like an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

  • Angloasiangrocery.com mail address: info@angloasiangrocery.com 

  • Customer Support Hours: Mon to Sun – 10 am to 6 pm

  • Excludes UK bank holidays